A SINGLE COMPREHENSIVE PLATFORM FOR ALL YOUR CLAIM WORKSTREAMS!
provenClaims is a comprehensive and powerful application designed to help mortgage servicers identify, file, track, reconcile, report, and fully manage the processing of FHA, VA, Private MI, and GSE claims. Leverage technology to make the best use of your resources across all claim types.
FULL CLAIM CYCLE MANAGEMENT
The only product on the market that truly manages the entire claim process life cycle. From initial claim identification, to due diligence tracking and SLA tracking, guideline supported claim reconciliation, audits, and error code handling, electronic submission, receivable tracking, payment processing, loss analysis, billbacks and rebuttals.
CLAIM REVIEW AND
Built in guidelines and claim timeline audits ensure that appropriate investor and insurer rules are being met. See the full history of each audit and error code, and further support claims accuracy with flexible loan extension, expense limits, and integrated over allowable features.
Don’t let a single loss go unchallenged! Leverage built-in work queues to support a full and detailed loss analysis. Analyze all your claims for possible recoverability, improve the performance and accuracy of appropriate losses, all while supporting a detailed operational feedback process. Then take it to the next level with complete rebuttal filing and billbacks support.
RECEIVABLE TRACKING AND WORKFLOW MANAGEMENT
Use our native workflow and automated task engine to monitor and track every aspect of your receivables in real time. Follow up on open items, track documents, create customized pre and post submission processing checklists. Manage post settlement QC and document packages with built in content management. Never lose sight of where a claim is at any given moment!
So you filed the claim and it got paid, now what? Using provenClaims, the process just got easier, with fully integrated Claim Payment, Cash, Non-Cash, Wire/ACH reconciliation. The platform receives and automatically processes electronic Payment Advice for FHA and Private Mortgage Insurance. Track and reconcile any discrepancy in payment, whether it be an offset, DPO, curtailment, or any other miscellaneous payment variable.
REBUTTAL CLAIMS AND BILLBACKS
When your claim is curtailed or denied, you need a system that can help manage the process to fight back. The robust review and rebuttal claim features allow servicers to dial in on those losses that need special handling and aggressive recovery efforts. When the responsibility for the loss lays with a vendor or other party, track the billback and follow up to make sure all possible recoveries are made.
WORKFLOW, DASHBOARD, TASK PROCESSING
provenClaims comes with a powerful, central workflow engine, easily configured to each Servicer’s specific process needs. Automatic task creation, follow up queues, escalations and content management. As a manager, you can keep an eye on everything going on in your team’s world, real time via live dashboards, work queues, alert messages and reporting!
THE COMPLETE SOLUTION
Today's business managers and operators are tasked with ever increasing complexities, risk, and cost constraints when it comes to default claims administration. That’s where we come in!
Simply put, no other system on the market provides the functionality, flexibility, or workflow controls like provenClaims!